Returns

The short version

If it is not right, tell us within 14 days of delivery. Send it back unworn with tags attached and we will refund you or exchange it.

The detail

You have 14 days from the day your order arrives to let us know you want to return something.

Items must be unworn, unwashed and in original condition with tags attached. For hygiene reasons we cannot accept returns on grip socks unless they are unopened.

Return postage is paid by you. We recommend a tracked service, as we cannot refund an item that does not reach us.

Once your return arrives we refund to your original payment method within 5 working days.

Exchanges

We offer both. Tell us whether you want a refund or an exchange when you get in touch.

Exchanges are subject to stock. We make in small numbers and sizes do sell out, so if the size you want has gone we will refund you instead and tell you straight away.

Faulty or incorrect items

If something arrives faulty, or we have sent the wrong item, we cover the return postage and either replace it or refund you in full. Email us with your order number and a photo.

How to start a return

Email info@vallea.co.uk with your order number, the items you are returning, and whether you want a refund or an exchange. We will confirm the return address and next steps.

Your statutory rights

Nothing here affects your legal rights. Under the UK Consumer Contracts Regulations you have 14 days from delivery to cancel an order and a further 14 days to return the goods.